The Rules Behind Every Game at Casinia

Who can hold a Casinia account

You must be 18 years of age or older to register, deposit or play at Casinia. This is a hard rule with no exceptions, and it applies regardless of the age of majority in your home state or territory. By opening an account you confirm that you meet this minimum, that you are opening the account for yourself only, and that online gambling is not prohibited for you personally under any court order, exclusion scheme or workplace policy that applies to you.

One account per person, per household and per device is the standard rule. Duplicate accounts, whether opened under a different name, email or payment method, may be closed and any linked balance may be void. If you are unsure whether a second account is permitted, for example a separate account for a partner in the same household, contact support before you open it.

Account registration and verification

Registration asks for your full legal name, date of birth, residential address and a working email and mobile number. All details must be accurate and match the documents you would use for identity verification, which typically means a driver licence, passport or similar photo ID plus a recent proof of address such as a utility bill or bank statement.

Verification, sometimes called KYC, is a standard part of operating any regulated-adjacent gaming platform and is not optional. It is usually requested before your first withdrawal, though it can be requested earlier if account activity looks unusual. Delays in supplying documents will delay your payout, so it is worth completing this step early rather than waiting until you want to cash out.

• Accounts are personal and non-transferable, you cannot sell, gift or share account access
• You are responsible for keeping your password and any two-factor codes confidential
• Suspicious login activity should be reported to support immediately
• Providing false identity or payment details is grounds for account closure and forfeiture of funds
• Self-exclusion requests, once processed, cannot be reversed early even if you change your mind

Bonus terms sit in their own document

The welcome package and any ongoing free spins offers each carry their own wagering requirements, maximum bet limits, eligible games and expiry windows. Those specifics live on the dedicated Bonus and Promotions pages and inside the offer terms shown at the point you opt in. This terms page does not repeat those numbers, because they change between offers and by player segment.

Payment policy in brief

All Casinia balances are held and displayed in AUD. Deposits can be made using PayID, POLi, Visa, Mastercard, Neosurf or cryptocurrency including Bitcoin, Ethereum and Tether. Full detail on processing times and any limits sits on the Payments page.

As a standing rule, withdrawals are paid back to the same method used to deposit wherever that is technically possible. This is standard practice across regulated-adjacent gaming and anti-money-laundering policy, not a Casinia-specific hurdle. If your original deposit method cannot receive a payout, support will confirm an alternative and may request extra verification before releasing funds.

Withdrawal requests are checked against account verification status, bonus wagering completion and any pending security review before approval. Large or first-time withdrawals can take longer while these checks run. If a payout is delayed beyond the timeframe stated on the Payments page, contact support during Australian peak hours rather than submitting a second request.

Fair play, errors and account limits

Game outcomes on pokies and live tables are generated or dealt independently of any individual player's history, and results are final once settled. In the rare case of a technical error, whether a display glitch, a duplicate payout or an incorrect balance, Casinia reserves the right to correct the account balance to reflect the accurate outcome. Genuine errors are corrected in good faith and communicated to the affected player.

You can set deposit limits, loss limits or session reminders through account settings, and you can request a temporary break or full self-exclusion at any time. These tools sit alongside the wider support options covered on the Responsible Gambling page.

Licensing and company details

Casinia operates as an offshore platform. The registered company name behind Casinia, along with any specific licence details, is published in the site footer. Please confirm those details there before you deposit, since this terms page is not the place to guess at a licence number or corporate entity that has not been supplied to you in writing.

Changes to these terms

These terms can be updated from time to time to reflect new games, new payment rails or changes in how the account system works. Material changes are usually flagged on login or by email. Continuing to use your account after a change takes effect counts as acceptance of the updated terms, so it is worth a quick re-read if you see a notice about an update.

Related pages

• Bonus: full wagering requirements and expiry for the welcome package
• Payments: deposit and withdrawal methods, limits and processing times
• Responsible Gambling: limits, self-exclusion and support links
• Register: open a Casinia account once you have read these terms